Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, un-bedazzled, unopened, with all items accounted for, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at hello@rxtraco.com. Please note that returns will need to be sent to the following address: 11016 Quivira Rd, Unit #736 Overland Park, KS 66210.

If your return is accepted, i’ll send instructions on how and where to return your package. Customers are responsible for return shipping costs and a 5% restocking fee unless the item arrived damaged, defective, incomplete, or incorrect. If I provide a prepaid return label for your convenience, the cost of that label will be deducted from your refund. Original shipping charges are non-refundable. Items returned without first requesting a return will not be accepted.

You can always contact me for any return question at hello@rxtraco.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Returns are not accepted on gift cards or items marked “Final Sale” at the time of purchase. Standard kit bundle discounts and the 15% new-member promotional code do not make an item final sale; otherwise eligible kits purchased with those discounts may still be returned under this policy. Event tickets are subject to the separate event-ticket cancellation policy below.

 

Event Tickets

Event tickets may be refunded when cancellation is requested at least 7 calendar days before the scheduled event. Cancellations made fewer than 7 days before the event, late arrivals, and no-shows are non-refundable because materials and venue commitments are made in advance. If you cannot attend, you may transfer your ticket to another person by contacting hello@rxtraco.com before the event.

If Rxtra Co. cancels an event, you will receive a full refund. If an event is rescheduled, your ticket will automatically transfer to the new date; if you cannot attend the new date, you may request a refund within 7 days of the rescheduling notice. Weather-related or other circumstances beyond my control may result in rescheduling or store credit rather than a refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact us at hello@rxtraco.com.